Built for DTC telehealth founders
Patients don't churn loudly.
They just stop refilling.
They just stop refilling.
The refill that stalled at the pharmacy. The 2am signup nobody answered. The upsell that landed the morning she said she felt sick. Synapta works every one of those moments, around the clock, and knows when to say nothing at all. We'll walk you through your own numbers on a call.
Live across 500K+ patients
All 50 states
300% conversion lift in pilot
Trusted by 50+ telehealth brands
Two minutes · five real cases
She says she feels sick at 9:02.
Your upsell was queued for 9:14.
Your upsell was queued for 9:14.
Right now that upsell sends. Watch what happens instead — a renewal offer dying mid-flight, a chest-pain call escalated in three seconds, a failed payment saved without a single invented number.
The rail
Growth never stops running. That renewal offer was scheduled long before she wrote in.
The ladder
Six classes, checked in order. Anything clinical-ish resolves clinical — that bias is deliberate.
The gate
Suppression is a hard stop, not a ranking penalty. The upsell dies where it stands.
The spine
One event log, so your patient, your prescriber and your CX rep read the same record.
The workforce
The team you'd hire at 40 patients.
At 40,000.
At 40,000.
Eight workers, each owning one stretch of the loop your CX team is too small to watch. She texts one number, gets one voice with one memory, and never finds out how many hands were behind it.
Sarah, week 6
One front desk
she texts one number, always
stage · signupIntake WorkerShe quits the quiz at 11pm on question six. Answered in minutes, not next business day.
stage · first fillFirst-Fill WorkerShe paid but never booked. Chased through consult, pharmacy and delivery until dose one lands.
stage · refillsRefill WorkerHer refill's been sitting at the pharmacy nine days. Chases whoever stalled it, not her.
stage · any momentConcern Worker"I've been really nauseous." Provider paged, answer relayed word for word, checked back on day 3 and day 7.
stage · always onFront-Desk Worker"Where's my order?" — answered from live state, so nobody's ever told the wrong thing.
stage · payment riskRecovery WorkerHer card expired and she doesn't know it. Handled calmly, before it becomes churn you can't reverse.
stage · insurance waitCoverage WorkerThree weeks in prior-auth limbo. She hears the truth weekly, and never a made-up ETA.
stage · escalationProvider-Liaison WorkerYour prescribers read a 30-second packet instead of a thread. Then it chases them, not her.
Results in pilot
Already live across 500K+ patients,
in all 50 states.
This isn't a prototype looking for a design partner. It's running in production today — and here's what happened when it did.
in all 50 states.
Pilot conversion
300%
jump in conversion
during our pilot
Same traffic, same offer, same prescribers. The difference was that nobody fell out of the loop unattended.
during our pilot
Patients under management
30K to 650K patients without a proportional CX hire. The workforce scales; your headcount doesn't have to.
30K
250K
650K
Touchpoints per patient
3
→
7
per week
More contact, not more noise — every extra touch was a real moment in her loop, gated before it sent.
Clinical safety
100%
of clinical messages reached a human — the one number your legal team actually loses sleep over.
Message control
0
improvised messages. Nothing goes out that someone on your team didn't already approve.
Find out what's leaking.
It takes thirty minutes.
It takes thirty minutes.
Read-only connection, nothing changes in your stack. You get back the dollars sitting in your stalled refill chains and the exact step your signups die at — before you spend a cent with us.
A Propel platform